Why don't we handle Phone Calls or publish a Company Telephone Number?

Sad to say... The Internet has become a gathering place for both good people and whacko's.  Amongst the majority of good people, we get an occasional socially inept person with a desire to Cyber-Bully anyone by using phony spoofed IP addresses and telephone numbers just for personal entertainment.

Our products can be easily misused and can be dangerous if communications are not 100% clear and documented between ourselves and the customer.  If we are to maintain the 100% accuracy of all commentary, suggestions, or technical support issues, we must do so by keeping it all in a written and archival form such as eMail.  It protects YOU and it protects US.

We know that sounds very impersonal, and that is not our intent.  With our eMail support we have successfully resolved, without exception, all of the issues ever brought to our attention.  We have never needed to enter in a "you said-we said" debate with a client because it has always been in writing and very clear as to how our products work and how to use them.  We answer ALL eMails promptly and courteously.

When it comes to your Safety, there's just no room for error by handling support this way so we hope you understand.  We respond extremely fast, so waiting time is never an issue.

For your protection, we NEVER take phone orders or accept credit card numbers directly.   PayPal handles all the confidential information so you never have to worry about a disgruntled employee stealing your valuable Personal Identity from us or through us.

Lastly, prior to asking questions about our products, please take the time to read the Glossary, FAQ, and Product Selector areas of the Website as well as our User Support Forum.  Chances are that the answers you seek are common and can be found already in these resources.

Should you have more specific questions or product needs, please feel free to contact us at any time!

Disclaimers - Terms and Conditions

The names: Soda-Club, ALCO2JET, and SodaStream are owned and trademarked by their respective owners.  Sodaclubrefill.com is NOT affiliated nor endorses or claims ownership nor rights to any of those Trademarks or product names and they are solely used here to identify their respective marketed products which are marketed by their respective sales organizations.

Sodaclubrefill.com nor its owner(s), operators, or affiliates endorses any products nor claim any suitability for use other than as specifically stated in the product literature. All uses of product are at the Owner(s) / Buyer(s) risk and they bear the sole responsibility for its proper use and safety. No other warranties are expressed or implied and none are given or to be assumed. Any use or licensing violations rest solely with the product user and not the website, Sodaclubrefill.com, or its Owner(s) / Operator(s).

By Ordering and Using any products or services from Sodaclubrefill.com, you hereby attest that you legally OWN the ALCO2JET CO2 Bottle to be refilled as well as any Valves or associated hardware for said Bottle.   By reading these terms and purchasing any of our products you hereby agree to hold Sodaclubrefill.com, its Owner(s) / Operator(s), and affiliates fully harmless and agree to indemnify the same for any and all losses as a result of legal action brought on by improper or illegal use of our product(s).  ALL SALES ARE FINAL, ABSOLUTELY NO REFUNDS OR PRODUCT RETURNS unless at the sole discretion of Sodaclubrefill.com the product is defective and warrants repair or replacement.  Regardless of circumstances, sole liability by Sodaclubrefill.com or its owners is limited to the purchase price of the product(s).  No other warranties are expressed or implied.  Ultimate judgment as to suitability or use of product(s) rests solely with the purchaser.

All Website Content Copyrighted Sodaclubrefill.com © 2009.  Unauthorized duplication or use is strictly prohibited by State and Federal Copyright Laws.